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Eligibility

To be eligible for a return, your item must be unused, in original condition, and returned in its original packaging.

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How to Start a Return

To begin your return, [click here]

Follow the relevant steps and select the item(s) you wish to return

Once your request is submitted and approved, you’ll receive an email with return instructions and shipping details.

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RETURN & EXCHANGE POLICY – FAQ

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What items are returnable?

Returns must be initiated within 14 days of receiving your order

Items must be unworn, unused, and in re-sellable condition

Original tags and packaging must be intact

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What items are non-refundable?

The following items cannot be returned:

Gift cards

Worn, washed, or damaged items

Orders returned after the 14-day period

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The item I received is faulty — what should I do?

If your item arrived damaged or defective, contact us within 7 days of delivery.
Claims made after 7 days will be considered standard wear and tear.

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Can I exchange an item?

Yes — you can request an exchange through the returns process.
You’ll be able to select a different size or item, subject to availability.

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What are the refund options?

Refund to original payment method

Refund to store credit (if preferred)

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How do I ship back my return?

Instructions will be sent by email after your return is approved.
Customers are responsible for return shipping. SEVTÉ is not liable for lost returns.

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How soon will I receive my refund?

Once we receive and inspect your return, you’ll be notified by email.
If approved, refunds are processed within 5–7 business days.

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Still have questions?

If you need help, contact us at:

7@sevte.com

This policy may be updated at any time without prior notice. By placing an order with SEVTÉ, you agree to the terms above.